Listen back to Niall Corrigan’s panel discussion at MoneyNext Summit Online, a fully virtual, free-to-attend event which addressed the current financial technology landscape.

The event took place over four days from 18^th – 21^st August and offered insight and opinion into topics including Banking Transformation, Payments & Transfers, Blockchain, Open Banking, Insurtech and Lending & Finance.

Niall spoke on the panel titled Changing Consumer Behaviour: Reacting to Customer Expectations in FS, which covered a wide range of topical issues including:

• How have customer expectations of banking and financial services changed?
• Understanding younger millennials and Gen Z customers
• Prioritising data: Valuable customer insights into saving and spending
• How important is personalisation in the future of banking?

The full panel line-up included:

• Ali Paterson, Editor in Chief, Fintech Finance
• Helene Panzarino, Associate Director, Centre for Digital Banking and Finance, The London Institute of Banking & Finance
• Jamie Broadbent, Head of Digital & Innovation, RBS International
• Niall Corrigan, Head of Digital and CX, EY Financial Services
• Kathy Hao-Hsuan Chang, Head of Fintech Partnership, DNB Group

If you have a question about any of these topics, please reach out. For more information on the event please visit the conference website.